Privacy Policy

Last updated: August 2026

Westwood Wellness respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information I collect, why I collect it, how I use and protect it, and your rights in relation to your personal information.

1. Who I am

Westwood Wellness is operated by Jocelyn Hilton.

For data protection purposes, Jocelyn Hilton is the data controller for personal information collected and processed by Westwood Wellness.

If you have any questions about how your information is used, you can contact me at:

Email: joss@westwoodwellness.co.uk

2. What information I collect

Depending on how you interact with Westwood Wellness, I may collect:

Information you provide when making an enquiry

  • Name

  • Email address

  • Telephone number

  • Information you choose to include in your enquiry

Information provided when booking or receiving nutrition support

  • Name and contact details

  • Date of birth where required

  • Information about your dietary habits and preferences

  • Weight, height and other measurements where relevant

  • Nutrition and lifestyle information

  • Relevant health information

  • Information about medications where relevant to the nutrition support being provided

  • Goals and information about your progress

  • Consultation notes and other information relevant to your care

Some of this information may constitute special category health data under UK data protection law.

Payment information

Payments are processed through secure third-party payment providers. Westwood Wellness does not routinely receive or store your full payment card details.

Website information

When you visit this website, certain technical information may be collected automatically, such as your IP address, browser type, device information and information about how you use the website.

This may occur through cookies and similar technologies. Please see the website's cookie information for further details.

3. How I use your information

I use your personal information to:

  • Respond to enquiries

  • Arrange and manage appointments

  • Provide nutrition consultations and support

  • Assess your nutritional needs and agree appropriate goals

  • Prepare personalised nutrition advice and resources

  • Maintain accurate client records

  • Communicate with you about appointments and your care

  • Process payments and manage invoices

  • Provide appropriate follow-up and ongoing support

  • Meet professional, legal and regulatory requirements

  • Maintain the security and effective operation of Westwood Wellness

  • Respond to complaints or requests relating to your information

  • Improve the services I provide

I will only use your information for purposes that are compatible with the reasons for which it was collected, unless I have a lawful reason to use it for another purpose.

4. Our lawful basis for processing

Under UK data protection law, I must have a lawful basis for collecting and using personal information.

Depending on the circumstances, I may rely on:

  • Contract: where processing is necessary to provide services you have requested or to take steps before entering into an agreement with you.

  • Legal obligation: where I need to process information to comply with a legal or regulatory requirement.

  • Legitimate interests: where processing is necessary for the legitimate operation and administration of Westwood Wellness and does not unfairly override your rights and interests.

  • Consent: where consent is an appropriate basis, such as for certain optional communications or uses of information.

Where I process health information, which is special category data, I will also rely on an appropriate condition under Article 9 of the UK GDPR.

I will only collect information that is relevant and necessary for the purpose for which it is being used.

5. Who I share your information with

I will keep your personal information confidential and will only share it where there is a legitimate and appropriate reason to do so.

Depending on the service you use, information may be processed by trusted service providers that support the operation of Westwood Wellness, such as:

  • Practice management and clinical record systems

  • Appointment booking and scheduling providers

  • Secure communication and video consultation providers

  • Payment processors

  • Website and hosting providers

  • Business email providers

  • Professional advisers where necessary

These providers only receive information necessary for the services they provide and are required to handle information appropriately.

I may also share relevant information with another healthcare professional where this is necessary for your care and there is an appropriate legal basis to do so.

I will not sell your personal information.

6. How I protect your information

I take appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

Where possible, client health information will be stored within secure systems designed for professional practice rather than on personal devices or unsecured documents.

Access to client information will be restricted to what is necessary, and appropriate security measures such as strong passwords and multi-factor authentication will be used where available.

7. How long I keep your information

I will only keep your personal information for as long as it is reasonably necessary for the purpose for which it was collected, including any applicable professional, legal or regulatory requirements.

Different types of information may be retained for different periods.

I will establish and maintain a formal record-retention schedule for Westwood Wellness and securely delete or destroy information when it is no longer required.

8. Your rights

Depending on the circumstances, you have rights under UK data protection law including the right to:

  • Ask for access to the personal information I hold about you

  • Ask for inaccurate information to be corrected

  • Ask for your information to be erased in certain circumstances

  • Ask for processing of your information to be restricted in certain circumstances

  • Object to certain types of processing

  • Request transfer of certain information to another organisation where the right to data portability applies

  • Withdraw consent where processing is based on your consent

These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.

To exercise your rights, please contact:

joss@westwoodwellness.uk

9. International transfers

Some of the technology providers used by Westwood Wellness may process information outside the UK.

Where personal information is transferred outside the UK, appropriate safeguards will be used in accordance with UK data protection law.

Further information about specific transfers and safeguards can be provided on request.

10. Cookies

This website may use cookies and similar technologies to provide essential website functionality, understand website usage and improve your experience.

Where required, non-essential cookies will only be used in accordance with applicable UK privacy and cookie requirements.

You can manage your cookie preferences through the website's cookie settings.

11. Changes to this privacy policy

I may update this privacy policy from time to time to reflect changes to Westwood Wellness, the services provided, the technology used or applicable data protection requirements.

The latest version will always be published on this website.

12. Complaints

If you have concerns about how Westwood Wellness has handled your personal information, please contact me first at:

joss@westwoodwellness.uk

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/