Terms of Service
Last updated: August 2026
Welcome to Westwood Wellness.These Terms of Service explain the terms that apply when you use the Westwood Wellness website, book an appointment, purchase a service or purchase a digital resource.By booking an appointment or purchasing a service, you agree to these terms. Please read them carefully before making a booking.
1. About Westwood Wellness
Westwood Wellness is operated by Jocelyn Hilton.Westwood Wellness provides nutrition education and support designed to help individuals make practical, sustainable changes to their eating habits and lifestyle.The services available through Westwood Wellness may include individual nutrition consultations, weight-management support, nutrition support alongside GLP-1 medication, and educational resources.Services will always be provided within the practitioner's professional knowledge, skills, experience and scope of practice.
2. Our services
Westwood Wellness provides personalised nutrition information, education and support.Our services are intended to support you in making informed and sustainable changes to your nutrition and lifestyle.Nutrition support is not a substitute for medical diagnosis, treatment or emergency care.Westwood Wellness does not prescribe, supply, alter or manage prescription medication. If you are taking medication, including GLP-1 medication, any decisions about prescribing, dosing, continuation or discontinuation of medication remain the responsibility of your prescribing healthcare professional.Where appropriate, you may be advised to contact your GP, prescriber or another healthcare professional.
3. Appointments
Appointments are available online unless otherwise stated.When you book an appointment, you will receive confirmation of the appointment details.Please make sure that the contact information you provide when booking is accurate and that you have access to the email address and telephone number provided.You are responsible for attending your appointment at the agreed time and ensuring that you have a suitable private environment and a reliable internet connection for an online consultation.
4. Initial consultations and follow-up appointments
The length and price of each appointment will be displayed at the time of booking.Your consultation will be tailored to your individual circumstances and may include discussion of your current diet, lifestyle, goals, relevant health information and practical strategies for making sustainable changes.Where appropriate, resources or recommendations may be provided following your consultation.A consultation does not guarantee a particular health or weight outcome. Individual results will vary.
5. Packages and ongoing support
Where you purchase a package of consultations, the package details, number of consultations, period of support and price will be clearly stated at the time of purchase.Unless otherwise stated, appointments included within a package should be used within the stated period.Packages are intended to provide continuity of support and are not a guarantee of a particular amount of weight loss or other outcome.Where a package is cancelled, any refund will take into account services already provided and any applicable cancellation charges.
6. Booking and payment
Payment must be made in accordance with the payment terms displayed at the time of booking or purchase.Prices will be clearly displayed before you make a purchase.Payments may be processed securely through third-party payment providers. Westwood Wellness does not routinely store full payment card details.A booking is confirmed once payment has been received where payment is required at the time of booking.
7. Cancellation and rescheduling
We understand that plans can change. As appointments are paid for in advance, the following cancellation policy applies. If you need to cancel more than 48 hours before your appointment, you will be entitled to a full refund. If you need to cancel or reschedule within 48 hours of your appointment, you will normally be offered the option to reschedule your appointment to an alternative available time. If you are unable to reschedule, a 50% refund of the appointment fee will be offered. If you do not attend your appointment without contacting Westwood Wellness, the appointment fee is non-refundable. The cancellation policy reflects the time reserved for your appointment and the difficulty of reallocating appointments at short notice. Cancellation charges or refund arrangements may be adjusted where applying the policy would be inappropriate or unfair in the circumstances. If you need to cancel because of an unexpected or serious circumstance, please contact Westwood Wellness as soon as possible. Each situation will be considered reasonably and on an individual basis.
8. Cancellation by Westwood Wellness
Westwood Wellness may occasionally need to cancel or rearrange an appointment.Where this happens, you will be offered an alternative appointment where reasonably possible.If Westwood Wellness cancels a paid appointment and you do not wish to rearrange, you will receive an appropriate refund for the service that has not been provided.Westwood Wellness will not cancel a service without reasonable grounds except where necessary to protect client safety, comply with professional requirements, or where circumstances outside reasonable control prevent the service from being provided.
9. Your responsibilities
To make your nutrition support as useful and safe as possible, you are responsible for providing information that is accurate and relevant to your consultation.This may include information about:Your current diet and eating habitsYour goalsRelevant medical conditionsAllergies or intolerancesMedicationRelevant symptomsOther healthcare or nutrition support you are receivingYou should tell Westwood Wellness if your circumstances change in a way that may affect the advice being provided.You should not withhold information that you know may be relevant to your nutrition support.
10. Medical conditions and medication
Westwood Wellness does not replace your GP, prescriber, pharmacist or other healthcare professional.If you have a medical condition or are taking medication, nutrition advice will only be provided where it is appropriate and within the practitioner's professional scope and competence.Westwood Wellness does not make decisions about prescription medication.If you experience symptoms or circumstances requiring medical assessment, you should contact an appropriate healthcare professional.In an emergency, contact the appropriate emergency services rather than waiting for a response from Westwood Wellness.
11. GLP-1 nutrition support
Where Westwood Wellness provides nutrition support alongside GLP-1 medication, the service focuses on nutrition, eating habits, nutritional adequacy, practical meal strategies and sustainable lifestyle changes.Westwood Wellness does not prescribe GLP-1 medication, recommend changes to medication dosage or provide medical monitoring of medication.Any concerns about medication, side effects or changes to treatment should be discussed with your prescribing healthcare professional.
12. Digital resources
Westwood Wellness may offer digital nutrition resources for purchase.Digital resources are provided for personal use only and must not be copied, reproduced, redistributed, resold or shared with others without written permission.Digital resources are educational materials and are not a substitute for individual professional assessment where individual support is required.Where digital content is supplied immediately after purchase, you may be asked to acknowledge that you are requesting immediate access and that this may affect your statutory cancellation rights where permitted by law.
13. Results and outcomes
Westwood Wellness provides evidence-based nutrition support, but individual outcomes cannot be guaranteed.Weight change and other health outcomes can be affected by many factors outside the control of Westwood Wellness.Any examples, testimonials or descriptions of potential outcomes should not be interpreted as a guarantee that you will achieve the same result.
14. Confidentiality and personal information
Information provided to Westwood Wellness will be handled confidentially and in accordance with applicable data protection legislation.Details of how personal information is collected, used, stored and protected are set out in the Westwood Wellness Privacy Policy.
15. Intellectual property
All website content, written materials, digital resources, branding, logos, graphics and other materials created by Westwood Wellness remain the property of Westwood Wellness unless otherwise stated.You may use materials supplied to you for your own personal use.You must not reproduce, distribute, modify, publish or commercially exploit Westwood Wellness materials without prior written permission.
16. Website use
You may use the Westwood Wellness website for lawful purposes only.You must not knowingly introduce malicious software, attempt to gain unauthorised access to the website or interfere with its operation.While reasonable care is taken to keep website information accurate and up to date, Westwood Wellness does not guarantee that the website will always be available or free from errors.
17. Professional standards and limitations
Westwood Wellness will provide services with reasonable care and skill.The information and support provided will be based on the information available at the time of your consultation and within the practitioner's professional scope and competence.If your needs fall outside the scope of the service, you may be advised to seek support from another healthcare professional or service.Nothing in these terms limits or excludes any legal rights or responsibilities that cannot lawfully be limited or excluded.
18. Complaints
Westwood Wellness aims to provide a high-quality and professional service.If you are unhappy with any aspect of the service, please contact: joss@westwoodwellness.uk Please provide details of your concern so that it can be considered and addressed appropriately.Where applicable, information about the complaints process will be provided as part of the service.
19. Changes to these terms
Westwood Wellness may update these Terms of Service from time to time to reflect changes to the services provided, legal requirements or the operation of the business.The terms that apply to a booking or purchase will be those available at the time you make the booking or purchase, unless a change is required by law.
20. Governing law
These Terms of Service are governed by the laws of England and Wales.Any disputes will be dealt with in accordance with applicable UK law and the appropriate courts.Nothing in these terms affects your statutory consumer rights.
21. Contact
If you have any questions about these Terms of Service, please contact:
Westwood Wellness
Jocelyn Hilton
joss@westwoodwellness.uk